Privacy notice
Last updated 5 October 2026
This explains what personal information we keep when you order from us, sign up for our emails or get in touch, why we keep it, who we share it with and what your rights are. We've tried to keep it short and plain.
Who we are
Anchor Logs (company number 07172810), Hellifield Road, Gargrave, Nr Skipton, North Yorkshire BD23 3NB. We decide how your information is used, so we're the “controller” under UK data protection law.
Questions about your information: email sales@anchorlogs.co.uk or call 01756 748342.
What we keep
- Your details: name, email address, phone numbers, and your billing and delivery addresses.
- Your orders: what you bought, prices, how you paid and the payment reference, and when it was delivered.
- Delivery details: where to leave your logs, days you can't take a delivery, whether you'd like a call first, anything else you tell us, and notes our team or drivers make to help deliveries go smoothly (for example access notes, or why a delivery couldn't be made).
- Card payments: we never see or keep your card number. Online, you pay on Global Payments' secure page. Over the phone, we type your card into Global Payments' system and keep only their payment reference.
- Gift vouchers: the buyer's name, and the name, email address and message for the person receiving it.
- Your account: when you sign in with an emailed link, we note the time and the type of browser, to keep you signed in safely.
- Messages: what you send us, such as a delivery enquiry from outside our area.
- Email preferences: whether you'd like our offers and news emails, and when and how you told us.
Why we keep it
- To take, deliver and look after your order, including emails, texts and calls about it (your confirmation, your delivery day, any changes). We need this to do what you've asked us to (a contract).
- To keep our accounts and tax records, which the law requires.
- To run deliveries well and safely: remembering how you like your logs delivered, planning drivers' rounds, keeping notes that help (or that tell us not to deliver somewhere), and protecting the business against fraud. This is in our legitimate interests, and we keep it to what's needed.
- To send offers and news (about four emails a year), only if you've said yes. Every one has a link to stop them, and you can also say no in your account or by contacting us.
Who we share it with
We never sell your information. We share only what's needed with:
- Global Payments, who take card payments. They handle your card details under their own privacy notice.
- Our delivery drivers, who see your name, address, phone number and delivery notes on their run sheet.
- The companies that run our systems for us: Vercel (hosts this ordering site), Neon (our database), Resend (sends our emails) and Microsoft (our office email). They act only on our instructions.
- Our accountant and accounting software (Sage), for invoices and account customers.
- The police or other authorities, only if the law requires it.
Our system is hosted in the UK and Europe where we can choose. Some of these companies are based in the USA; where information leaves the UK it's protected by the UK's adequacy rules or the government's approved contract terms.
How long we keep it
- Orders and invoices: six years after the end of the financial year they belong to, for tax.
- Your customer record (details and delivery preferences): while you're ordering from us. If you haven't ordered for six years, or you ask us to, we delete or anonymise it, apart from what we must keep for tax.
- Email preferences: until you change them. If you unsubscribe, we keep a note of that so we don't email you again.
- Delivery enquiries: 12 months.
- Saved baskets: up to 60 days after you last changed them.
Cookies
We only use cookies the site needs to work. There are no advertising or tracking cookies, and no analytics.
| Cookie | What it does | Lasts |
|---|---|---|
| al_bid | Remembers your basket. | 30 days |
| al_basket | Holds only the number of items in your basket, so the basket button on anchorlogs.co.uk can show it. | 30 days |
| al_customer | Keeps you signed in to your account. | 60 days |
| al_staff | Keeps our staff signed in. Customers don't get this one. | 30 days |
Global Payments' payment page sets its own cookies to take your payment securely.
Your rights
You can ask us to:
- give you a copy of the information we hold about you;
- correct anything that's wrong;
- delete your information (we'll still keep what the law says we must, such as order records for tax);
- limit what we do with it, or stop using it where we rely on our legitimate interests;
- give you your information in a form you can take elsewhere;
- stop sending you marketing, at any time.
Just email or call us. We'll reply within a month. If you're unhappy with how we've handled your information, please tell us first, and you can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes
If we change how we use your information, we'll update this page and the date at the top.